77j77 Privacy Policy

Introduction

77j77 ("we", "us", "platform") is an online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will inform you what types of information 77j77 collects when you use the website and related services, why we collect it, how we use it, and what steps we take to keep your information secure.

By using this website or creating an account, you are giving your consent to the terms of this privacy policy. If you object to any part of this policy, please stop using our services and contact our support team.

Section 1

What Information We Collect

77j77 collects the following types of information to operate its services properly and to provide users with the best experience:

1.1 Personally Identifiable Information

When creating and verifying an account, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• National ID or passport number (for KYC verification)
• Residential address

1.2 Financial Information

For processing transactions, we collect:

• bKash, Nagad, Rocket, or bank account numbers (for transaction confirmation only)
• Deposit and withdrawal history
• Transaction amounts and timestamps

1.3 Technical Information

Information collected automatically when you use our platform:

• IP address and device information
• Browser type and version
• Login time and location data
• Cookie and session data
• Gameplay data and betting history

1.4 Communication Information

When you contact us for support via live chat or email, details of that conversation and your identifying information may be stored. This helps us provide better support in the future.

Section 2

Purpose of Data Use

77j77 uses collected information only for the purposes described below. We never sell or transfer your personal information to unauthorised third parties.

• Account management and verification: To confirm your identity and age (KYC process).
• Service delivery: To operate all services smoothly, including deposits, withdrawals, and gameplay.
• Security assurance: To prevent fraud, money laundering, and unauthorised account access.
• Customer support: To resolve your complaints, questions, and issues promptly.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming monitoring: To monitor players' gaming habits and provide assistance where needed.
• Platform improvement: To analyse user experience and improve service quality.
• Bonuses and promotions: To inform you about applicable offers and bonuses (with your consent).

Section 3

Data Sharing and Disclosure

77j77 keeps your personal information secure. However, in certain circumstances it may be necessary to share information with third parties. These cases are described in detail below:

3.1 Service Providers

We work with trusted third parties to manage services such as payment processing (bKash, Nagad, Rocket, bank transfer), IT infrastructure, and customer support. These organisations use data only for the contracted tasks assigned to them and are bound to comply with our privacy standards.

3.2 Legal Obligations

We may be required to disclose your information in response to a court order, request from a government authority, or as required by applicable law. In such cases we provide only the minimum information necessary.

3.3 Fraud Prevention

Information may be shared with relevant authorities if money laundering, fraud, or any other illegal activity is suspected.

Section 4

Cookies and Tracking Technologies

77j77 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your experience on the platform.

4.1 Essential Cookies

These cookies are essential for the basic operation of the website. Login sessions, security verification, and the normal functioning of the platform all depend on these cookies.

4.2 Analytical Cookies

We use analytical cookies to understand how users interact with our platform. This information helps improve service quality and is not personally identifiable.

4.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling certain essential cookies may limit some functionality of the platform.

Section 5

Data Security Measures

77j77 uses industry-standard security technology to keep your personal information secure. The key components of our security framework are:

• SSL/TLS encryption: All data exchanged between your browser and our servers is transmitted through encrypted channels.
• Data encryption: Stored sensitive information is kept secure through strong encryption.
• Access controls: Only authorised personnel can access specific information.
• Two-factor authentication: A two-step verification system to prevent unauthorised access to accounts.
• Regular security reviews: Our systems undergo regular security testing.
• Firewall and intrusion detection: Round-the-clock monitoring is active at the server level.

However, transmitting information over the internet is not entirely risk-free. We take every reasonable precaution, but complete security cannot be guaranteed.

Section 6

Data Retention Period

77j77 does not retain your personal information beyond the necessary period. We follow the policies below when determining retention periods:

• Active account data: Retained for as long as the account remains active.
• Closed account data: Even after an account is closed, certain information may be retained for a defined period as required by law.
• Transaction records: Retained long-term for resolving financial disputes and legal compliance.
• Communication logs: Retained for a defined period for customer support purposes.

Once retention is no longer required, we securely delete or anonymise the information.

Section 7

Your Rights and Choices

77j77 respects your right to data protection. You may exercise the following rights:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a summary of your data.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via live chat.

7.3 Right to Close Your Account

You may request to close your account at any time. However, certain information may be retained for a defined period due to legal obligations.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional messages from us, you may withdraw that consent at any time. Please contact our support team to do so.

Section 8

Privacy Protection for Minors

The 77j77 platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

We verify age at the time of account creation. If a minor's account comes to our attention, we will immediately close that account, delete the relevant information, and notify the authorities if necessary.

If you believe a minor is using our platform, please notify our support team immediately.

Section 9

Policy Changes and Updates

77j77 may update this privacy policy from time to time. Changes will take effect from the date they are published on the website.

For significant changes, we will try to notify you by email or through the platform. Continued use of the platform after a change will be taken as your agreement to the updated policy.

The "Last Updated" date at the top of this page is always kept current. We recommend reviewing this policy regularly.

Section 10

Relationship with Other Policies

This privacy policy is part of 77j77's broader legal framework. Please also read our other policies for complete information:

• Terms and Conditions — The overall terms for using the platform.
• Responsible Gaming — A guide to building healthy gaming habits.
• FAQ — Quick answers to common questions.
• About Us — An introduction to the 77j77 platform and its mission.